Chattermill secures £26m investment

Venture capital firm Beringea led the investment, with participation from previous investors DN Capital, Ventech, Runa Capital, Btov, SVB, and new investors Blossom Street Ventures.

London-headquartered Chattermill was founded in 2015 and uses AI to analyse customer feedback. Clients include HelloFresh and Booking.com.

The company said it would use the funding to expand its ‘unified customer intelligence’ platform, with the aim of allowing clients to analyse more types of data. In recent years, Chattermill has added features to find out what is driving changes in NPS scores and to analyse social media data.

Since raising its $8M Series A funding in 2020, the company has more than doubled the size of its team to 80.

Mark Shepherd, investment manager at Beringea, said: “Chattermill has enabled a blue-chip roster of clients to tap into a ‘data gold mine’ that had previously been out of reach.”

Mikhail Dubov, chief executive and co-founder (picured, right), said: “Today, customer experience plays a huge part in any business’s success – especially in these challenging economic times.

“Our goal is that by 2027 our AI is able to analyse over a billion pieces of customer feedback for our clients.”

Pictured: Chattermill founders Dmitry Isupov and Mikhail Dubov