NEWS10 May 2023

QuestionPro buys Patient Safety Group

Healthcare M&A News North America

US – Survey research and insights services business QuestionPro has acquired Patient Safety Group, a technology platform used by health systems and hospitals to collect and analyse patient and employee safety data.

doctor in white coat and patient having a discussion

Integrated delivery networks and health systems use the Patient Safety Group platform to carry out surveys on patient safety culture (known as SOPs).

Data includes all aspects of patient safety culture, such as communication, teamwork, leadership, hospital safety policies and procedures.

QuestionPro has bought the platform from online health communities business Smart Patients. The financial terms of the transaction were not disclosed.

Following the acquisition, Patient Safety Group will operate as Patient Safety Group, a QuestionPro company, and its technology will become part of QuestionPro’s research, insights and experience management platform.

The deal follows QuestionPro’s acquisition of Pundit Consultantz in February 2023.

Arti Bedi Pullins, president and chief healthcare officer, QuestionPro, said: “The addition of PSG’s industry leading data collection platform, combined with QuestionPro’s existing analytics and insights collection technology gives health care systems a fully integrated and interoperable platform to deliver better patient-care.

“The marriage of QuestionPro and PSG technologies turns traditional patient data-collection and employee safety measurement into a human-powered and AI-backed insights machine to help deliver advanced patient care and experience.”

Kathryn Burn, chief executive officer, Smart Patients, added: “With this combination, our partners can leverage QuestionPro’s expertise to enhance our platform’s capabilities and provide even more meaningful insights into the intersection of safety culture and institutional culture.”