Lee (pictured) will report to head of digital solutions, Pete Cooke, and focus on innovation and building the service it delivers to clients.

He has more than 10 years’ experience in research and insight community work and among his previous roles he spent four years at Verve, where he was responsible for several flagship communities, growing delivery teams and developing best practice. 

Lee has worked across telecoms, tech, retail, CPG, financial services and healthcare sectors.

Cooke said: “Jack has worked with numerous global brands on challenging, complex and successful communities that have stood the test of time.  His impressive experience and enthusiasm will bring great value to our clients and internal teams.”