NEWS14 May 2021

JD Power partners with Corporate Insight

Data analytics Healthcare News North America

US – Data analytics and consumer intelligence business JD Power and digital experience research firm Corporate Insight have agreed a partnership on healthcare data analysis for health insurers.

stethoscope on top of medical report

The partnership between the two firms will integrate JD Power’s benchmarking of healthcare consumer satisfaction and behaviours with Corporate Insight’s digital experience benchmarking audits and weighted gap analysis.

The two companies said the agreement would help healthcare clients to assess member sentiment and develop strategic investment roadmaps, conduct trend analysis of digital journeys and consumer behaviour, and understand and anticipate insurance customers’ needs.

Michael Ellison, president of Corporate Insight, said: “Our research shows that virtual care is one of the highest priority development areas, as members place strong importance on video conferencing and live chat on the web, as well as quick, pain-free self-service capabilities on the mobile app.”