NEWS9 February 2012
UK— Energy provider npower has hired customer experience analytics firm ForeSee to analyse and measure the experience of customers using its website and mobile apps.
Tony Summers, product manager of internet and emerging technologies at npower, said: “The company recognises the importance of the mobile channel in serving our customers.
“Customer experience analytics from ForeSee will help us truly understand the needs of our mobile customers and help us to develop a comprehensive mobile strategy.”
The world's leading job site for research and insight
Resources Group
Senior Research Executive – Automotive
£32,000–£38,000 + Benefits
Resources Group
Business Development Director – Tech/Data Collection Platform
£^0–75,000 plus strong bonus
Spalding Goobey Associates
Market Research Executive, International Political & Public Affairs Research
£28–32,000 depending on experience
-
Brought to you by:
©2024 The Market Research Society,
15 Northburgh Street, London EC1V 0JR
Tel: +44 (0)20 7490 4911
info@mrs.org.uk -
© Copyright 2024 Research Live
0 Comments