Alitalia to measure passenger experience through Confirmit
Alitalia will run a range of online surveys through a new customer panel.
A spokesman said: “Until now, the process of identifying our key customers has always been rather complicated and expensive. The customer panel we’ve built using Confirmit means its now possible to create and deploy a rapid survey to a targeted group of customers who we’re confident fully understand the issues we need to talk about.”
We hope you enjoyed this article.
Research Live is published by MRS.
The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.
Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.
For example, there's an archive of winning case studies from over a decade of MRS Awards.
Find out more about the benefits of joining MRS here.
0 Comments