50 jobs go as Colmar Brunton closes New Zealand call centre

NEW ZEALAND— Australian research agency Colmar Brunton is closing its call centre in North Shore, New Zealand with the loss of 50 jobs.

According to a report from the New Zealand Press Association, the firm’s field services manager Donald Carter blamed the closure on “new developments in the technology we use to carry out telephone surveys, combined with the migration from traditional telephone-based surveys to internet surveys”.

“We believe the best solution is to close the Croftfield Lane facility and consolidate telephone-based survey work in our regional network,” he said.

The firm said any employees made redundant would receive their full entitlement, and the firm would support employees in finding other work. But the Unite Union says Colmar Brunton has left its employees with no income just before Christmas and urged the public to boycott the company’s surveys.

We hope you enjoyed this article.
Research Live is published by MRS.

The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.

Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.

For example, there's an archive of winning case studies from over a decade of MRS Awards.

Find out more about the benefits of joining MRS here.

0 Comments


Display name

Email

Join the discussion

Newsletter
Stay connected with the latest insights and trends...
Sign Up
Latest From MRS

Our latest training courses

Our new 2025 training programme is now launched as part of the development offered within the MRS Global Insight Academy

See all training

Specialist conferences

Our one-day conferences cover topics including CX and UX, Semiotics, B2B, Finance, AI and Leaders' Forums.

See all conferences

MRS reports on AI

MRS has published a three-part series on how generative AI is impacting the research sector, including synthetic respondents and challenges to adoption.

See the reports

Progress faster...
with MRS 
membership

Mentoring

CPD/recognition

Webinars

Codeline

Discounts