MRS Delphi Group launches consumer privacy report

UK — The MRS (Market Research Society) Delphi Group has released a new consumer privacy report.

Res_4013044_data_privacy_458

Private Lives? Putting the consumer at the heart of the debate has been produced by leading thinkers in the research and marketing sector, including Edwina Dunn, co-founder of dunnhumby and CEO of Starcount; Colin Strong, UK-based research and author of Humanizing Big Data; and Jane Frost, chief executive of the MRS and founder of the MRS Delphi Group.

The report reveals that just one in ten people in the UK feel in complete control over their personal information being kept private, and that the UK government is only marginally more trusted than the supermarkets with regard to looking after personal information. Banks are more trusted than charities in this regard.

Other findings were that 64% of consumers think companies get more or all of the benefit from the information we shared with them by consumers; and that teenagers safeguard their online privacy using social coding, intentionally vague Facebook statuses and false personal data.

“Personal information – be that data about an individual’s shopping habits, banking details or personal opinions – is at the heart of all consumer research,” said Frost. “As this report shows, this information in increasingly recognised as a tradable commodity but in order for consumers to maintain confidence that their data will be held and treated with respect, organisations need to more transparent and accountable about how they use and store our personal data.

“This is the reason why MRS launched its ethical data trust mark, Fair Data; to help organisations engage in a much more transparent ‘data dialogue’ with their customers and stakeholders.”

The demographically representative survey was carried out by YouGov on behalf of the MRS Delphi Group.

We hope you enjoyed this article.
Research Live is published by MRS.

The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.

Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.

For example, there's an archive of winning case studies from over a decade of MRS Awards.

Find out more about the benefits of joining MRS here.

0 Comments


Display name

Email

Join the discussion

Newsletter
Stay connected with the latest insights and trends...
Sign Up
Latest From MRS

Our latest training courses

Our new 2025 training programme is now launched as part of the development offered within the MRS Global Insight Academy

See all training

Specialist conferences

Our one-day conferences cover topics including CX and UX, Semiotics, B2B, Finance, AI and Leaders' Forums.

See all conferences

MRS reports on AI

MRS has published a three-part series on how generative AI is impacting the research sector, including synthetic respondents and challenges to adoption.

See the reports

Progress faster...
with MRS 
membership

Mentoring

CPD/recognition

Webinars

Codeline

Discounts