SurveyMonkey launches benchmarking service

SurveyMonkey Benchmarks offers benchmarks for website feedback, customer satisfaction, employee engagement and customer loyalty (Net Promotor Score). The benchmarks are refreshed quarterly.

“Our mission at SurveyMonkey is to help people make better decisions with data. We believe that by providing contextual benchmarks to survey results we will do just that,” said Dave Goldberg, CEO of SurveyMonkey.

“Since joining SurveyMonkey, I’ve been driven by the untapped value our product can bring businesses by unlocking the data and knowledge in our database. Today, we are giving companies the keys to understanding what’s working with customers and employees and what’s not.”