NEWS9 January 2023

Salesforce to make 10% of its staff redundant

News North America Technology

US – Customer relationship management software business Salesforce has said that it will reduce its workforce by 10% as part of a plan to reduce operating costs.

Salesforce office building

Salesforce announced the redundancies as part of an SEC filing outlining a restructuring plan that also includes reducing the size of some office spaces.

In a letter to employees, Salesforce co-chief executive Marc Benioff said the environment is “challenging” and that the company’s customers are taking “a more measured approach to their purchasing decisions”.

Benioff said: “As our revenue accelerated through the pandemic, we hired too many people leading into this economic downturn we’re now facing, and I take responsibility for that.”

As of the end of October 2022, Salesforce employed almost 80,000 people, with 11 offices in the US, Europe, UK, Israel and Australia.

Founded in 1999, Salesforce’s customer relationship management (CRM) platform offers businesses a view of their customers. The company also owns several business tools and software products including analytics business Tableau and communication platform Slack.