MaritzCX partners with OnePoint Global on mobile surveys

The partnership allows the systematic integration of SMS as an additional feedback tool, intended to complement existing MaritzCX surveys.

“With the increased time spent on mobile devices and tablets, mobile engagement has become an essential part of a complete CX programme, especially in the B2C market,” said Stephan Thun, CEO international at MaritzCX.

“For our clients we aim to ensure that every survey is a highly personalised experience. By being able to deliver surveys to all types of devices our clients see a significant increase in structured responses both in volume and the time to reply.”