Zendesk acquires HyperArc
The acquisition will strengthen Zendesk’s analytics capabilities, with HyperArc’s AI technology integrated into a unified analytics platform for generative AI-produced insights.
Zendesk said it would build its next generation of analytics capabilities on HyperArc, using their AI-native technology and innovative team.
Shashi Upadhyay, president, product, engineering and AI at Zendesk, said: “Generative AI is transforming analytics, making it radically easier to derive deep insights from service data.
“This acquisition will help Zendesk customers benefit from new generative AI-powered insights and automations.”
Zuye Zheng, co-founder and chief technology officer at HyperArc, shared: “Joining Zendesk means we can bring these next-generation, real-time insights to hundreds of thousands of organisations worldwide.”
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