NEWS17 December 2020

Alida makes senior hires

News North America People

CANADA – Customer experience and insights platform Alida, formerly called Vision Critical, has promoted Jason Baldree to chief customer officer and appointed a new senior vice-president.


Baldree (pictured) joined Alida in 2018 and was previously executive vice-president of customer success. He will lead the global customer success organisation, customer support and services businesses in his new role.

Prior to Alida, Baldree led the customer success and consulting services teams at BMC Software, CA Technologies and Protiviti.

Tony Chung has also joined Alida as senior vice-president of professional services and customer success from SAP Concur, where his most recent role was leading the company’s global services strategy. In his new role  at Alida, he will lead the company’s consulting services and value realisation programmes.

Ross Wainwright, chief executive of Alida, said: “Jason has made enormous contributions to Alida during his tenure. He embodies our values and always leads with empathy by putting the customer at the centre of our business.

“Equally, I’m thrilled to welcome Tony to Alida. He brings global software expertise that will support our customers.”