FEATURE8 August 2019

Shattering stereotypes

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Inclusion and diversity have risen up the business agenda. But tackling stereotyped thinking about customers is not only ethical, it also leads to better business and is a creative force in product and service design, writes Tim Phillips in the latest Impact report.

Jessica Anderson, a nurse in the acute admissions unit of the Royal London Hospital, completed the 2019 London Marathon in her uniform in three hours, eight minutes and 22 seconds, raising £2, 399.72 for charity in the process. Guinness ...