NEWS27 February 2013
AUSTRALIA — Customer experience management specialist Nunwood has increased its Asia Pacific presence with the launch of satellite offices in Australia.
The UK-headquartered group has opened offices in Brisbane and Melbourne following the launch of its Sydney office in 2010.
Key to this expansion has been the growth of Nunwood’s customer experience management business with CEM-related technology, training and insight activity now accounting for over 60% of revenues compared with 20% three years ago.
Ann Thompson, APAC co-MD, said: “The number of CEM engagements has risen steadily throughout 2012; this is a key region of growth. Managing our own excellence across this developing region will always be a priority for the business.”