NEWS5 August 2009
UK— Passenger Focus, the national passenger watchdog, is looking for between eight and 24 agencies to join its market research roster.
The organisation, which is an official statistics provider, carries out ad hoc research into public transport as well as the flagship National Passenger Survey and Bus Passenger Satisfaction Survey. Between 2008 and 2009 Passenger Focus said it spoke to 83,000 consumers and published 14 research reports.
Looking ahead to 2009-10, it said, it is planning to gauge the opinion of 100,000 passengers. Head of research Janet Cardell (pictured) said: “Passenger Focus is a research-based organisation, using passenger research to drive change for passengers. This research framework will help ensure we have high-calibre agencies delivering the highest standard of research for the benefit of passengers.”
Agencies that make the roster will stay on it for a period of between three and four years, with a performance review midway through the contract.
Details of how to apply to join the framework can be found here. Applicants must first register with the site, then navigate to the ‘Vault’ section and input the Tender Acces Code (TAC) 04T256674.