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Plan to use AI ‘with purpose’ to be successful in CX

Ipsos to buy BVA

Former Zappi president becomes Appcues CEO

Qualtrics partners with LangChain on AI

To break free from algorithmic loops, researchers and analysts must move toward living foresight models.

Qualtrics releases AI agents for CX

American Airlines appoints customer chief to lead new CX organisation

Situm and HappyOrNot partner on visitor experience

Forsta releases AI features

Watermelon appoints CRO

Medallia hires CEO and makes executive team changes

Review of 2024: Biggest disappointments

Uniphore to purchase Infoworks and ActionIQ

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