Yext to launch NLP tool

Yext Chat, which will launch later this year in a Beta form, will consist of a Knowledge Graph tool using a headless content management system that deploys entity relationships to optimise an organisation’s content for voice search, chatbots and other artificial intelligence (AI) tools.

This will allow Yext Chat to generate answers to business queries with content stored in the Knowledge Graph, and also provides search term clustering and other analytics tools.

Marc Ferrentino, president and chief operating officer at Yext, said: “We believe it’s critical that every organisation start to understand what AI can do for them.

“Combining large language models with our Knowledge Graph unlocks a tremendous amount of potential and opportunity for our customers.”