NEWS7 December 2020

SurveyMonkey hires first customer chief

News North America People Technology

US – Survey software company SurveyMonkey has appointed Ken Ewell as its first chief customer officer.

Ken ewell surveymonkey_crop

Most recently an independent consultant, Ewell (pictured) was previously vice-president of customer success and analytics at Neustar.

He has also held senior positions at Aspect Software and IBM.

In the newly created role, Ewell will lead and expand SurveyMonkey’s customer success, professional services, and support teams, with a remit to drive growth in the company’s global enterprise business.

SurveyMonkey recently launched a customer experience (CX) platform following its acquisition of CX management company GetFeedback in 2019. 

Zander Lurie, chief executive of SurveyMonkey, said: “Ken will not only make SurveyMonkey more customer-centric, but will also play an integral role in representing customer needs in partnership with our product, engineering, and design teams as they continue to build on our CX offering, the GetFeedback platform.”