Stratifyd’s AI-powered platform gives insights by analysing and visualising omni-channel customer feedback. The platform looks at star ratings, surveys, marketplace reviews, call centre transcripts, social media content, and many other forms of data.

Derek Wang (pictured), CEO, Stratifyd, said: “We’re thrilled about this investment as it will give us the ability to hire top talent to help expand our solution’s capabilities and attract new clients. Debt financing is especially humbling because it shows that an investor not only believes in Stratifyd and our vision for growth, but also sees the value of our platform.” 

Amy Olah, executive director, CIBC Innovation Banking, added: “Stratifyd has built an innovative and powerful AI platform and is well poised for continued growth.”