Shoppers have greater trust in personalised ads

UK – Personalised advertising is twice as likely to be trusted by shoppers compared with generic advertising, according to research from consumer research business Dunnhumby.

Shopping

The research, from a report called Retail Media and which is based on an online survey of 2,000 US shoppers and 1,000 in the UK, found that seven in 10 shoppers were likely to trust personalised advertising, compared with a quarter for generic adverts.

Dunnhumby said that 91% of respondents were comfortable with transactional data being captured, assuming that more relevant and personalised retail media and advertising were the result.

In addition, 59% of 18 to 54-year-olds stated they were more likely to buy from retailers that used personalised retail media advertisements.

However, 48% of respondents said that automated retail processes such as agentic commerce were ‘intrusive’.

The research also said that two-thirds of shoppers gravitated to familiar products while shopping, and that technologies they were open to included personalised pricing ( 64%), in-store screens with product suggestions ( 56%) and tailored health suggestions ( 54%).

Michael Schuh, head of retail media at Dunnhumby, said: “Retail media is transforming at an extraordinary pace, but the shopper perspective is often missing.

“Today’s world is filled with marketing messages, so it’s vital retailers and brands break through the noise with deep shopper loyalty and quality engagements.” 

We hope you enjoyed this article.
Research Live is published by MRS.

The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.

Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.

For example, there's an archive of winning case studies from over a decade of MRS Awards.

Find out more about the benefits of joining MRS here.

0 Comments


Display name

Email

Join the discussion

Newsletter
Stay connected with the latest insights and trends...
Sign Up
Latest From MRS

Our latest training courses

Our new 2025 training programme is now launched as part of the development offered within the MRS Global Insight Academy

See all training

Specialist conferences

Our one-day conferences cover topics including CX and UX, Semiotics, B2B, Finance, AI and Leaders' Forums.

See all conferences

MRS reports on AI

MRS has published a three-part series on how generative AI is impacting the research sector, including synthetic respondents and challenges to adoption.

See the reports

Progress faster...
with MRS 
membership

Mentoring

CPD/recognition

Webinars

Codeline

Discounts