Cross channel performance ‘not measured effectively’

According to the study, based on findings from a survey of CMOs and heads of marketing in various industries, 85% of marketers are either not measuring this performance at all, or are using antiquated methods. According to the study, this interferes with their ability to deploy omni-channel marketing strategies.

The study was carried out by The CMO Club – a membership organisation for senior marketing executives – and Visual IQ – a cross channel marketing attribution software provider.

According to the press release: “The findings of this study support the fact that implementing an omni-channel strategy is challenging, and found there are two distinct elements missing from many programs. The first is an inability to harness Big Data, which is key to any omni-channel marketing strategy and that respondents shared as the highest priority over the next 12 months.

“The second element is the implementation of advanced cross channel attribution, which only 5 percent of respondents are currently utilizing.”

The full report can be downloaded here.