NEWS6 September 2021

Cognigy launches AI analytics tool

AI Asia Pacific News Technology

AUSTRALIA – Customer service automation company Cognigy has added an analytics toolkit to its conversational artificial intelligence platform.

Headquartered in Sydney, Cognigy’s enterprise conversational automation platform uses cognitive bots to allow clients to  build chatbot services on their websites and other channels.

The ‘Cognigy Insights’ tool includes monitoring and reporting, allowing users to analyse conversational data from customers’ interactions with virtual assistants.  

Sebastian Glock, senior technology evangelist, Cognigy, said the analytics tool offers “deeper analysis and understanding of virtual agent led conversations and the contact centre customer experience”.