2017 Preview: what success in 2017 will look like
more of the same
“The same as in 2016 – companies that do things well with authenticity and focus.” Ben Page, chief executive, Ipsos
“Much like it did in 2016. The fundamentals of business do not change.” Julian Highley, global director of customer knowledge, dunnhumby
“Success will look like it always has: creating technology and methods that enable businesses to confidently make decisions.” Jamin Brazil, CEO, FocusVision
“Continuing to grow in purposeful and profitable ways – growing and attracting talent in emotionally rewarding ways has always been key to service/profit chain success, but with global economies still in a state of flux following Brexit and the US election, having a true sense of purpose in business becomes even more key.” Caroline Frankum CEO EMEA, Lightspeed
ready for change
“Transformation. Business as usual isn’t an option.” Will Galgey, UK CEO, Kantar TNS
“As the industry is changing rapidly the ability to continue to innovate, adapt and evolve at the speed the market demands is critical.” Susan Vidler, head of research, Harris Interactive
“The brands that thrive will be those that revisit the fundamentals of marketing, and revive the passion and purpose that originally made them great. If the future of brands is about the tension between opposites – consolidation and disruption, data profusion and privacy, functionality and higher purpose – then the future has arrived (or at least the thin edge of the wedge). This is enough to signal a significantly different time; one driven by technology and globalisation and a more complex view of personal identity.” Jane Bloomfield, head of UK marketing, Kantar Millward Brown
dealing with challenges
“Learning to live with uncertainty.” Peter Totman, qualitative director, Jigsaw Research
“Holding ground in choppy water and helping people feel some sense of stability.” Crawford Hollingworth, founder, The Behavioural Architects
“Faster more than cheaper; cheaper more than better.” Ray Poynter, managing director, The Future Place
“The research agencies that succeed in 2017 will be the ones that prove their worth in a challenging landscape – with many of our clients likely to be facing rising costs, demonstrating the value of market research will be paramount.” Anna Cliffe, joint managing director, Trinity McQueen
integration
“Better data integration from multiple sources to really drive insight.” Jane Rudling, managing director, Marketing Sciences Unlimited
“Within market research, integrating big data with personal observations and qualitative research. And to achieve this we’ll also need to see considerable technological advances – market research mustn’t be afraid to borrow techniques from other industries that really work.” Jane Frost, CEO, MRS
“Success will be defined by companies that figure out how to incorporate machine learning and automation into their products so that clients receive improved consistency and reliability, and consequently can benefit from more personal client service. Let the machines do the predictable work and the people do the unpredictable work.” Annie Pettit, research methodologist
“True partnership, at speed – our industry needs to combine and compliment to deliver success for our clients – combining data sources, techniques and insight and getting ahead of the decision (not post-rationalising it with insight to ‘back up’ a pre-determined path).” Christian Dubreuil, managing director EMEA, Research Now
Tomorrow, in our final 2017 Preview, we look at the skills needed in the coming year

We hope you enjoyed this article.
Research Live is published by MRS.
The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.
Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.
For example, there's an archive of winning case studies from over a decade of MRS Awards.
Find out more about the benefits of joining MRS here.
0 Comments