NEWS4 October 2010
All MRS websites use cookies to help us improve our services. Any data collected is anonymised. If you continue using this site without accepting cookies you may experience some performance issues. Read about our cookies here.
All MRS websites use cookies to help us improve our services. Any data collected is anonymised. If you continue using this site without accepting cookies you may experience some performance issues. Read about our cookies here.
Insight & Strategy
Columnists
Impact magazine is a quarterly publication for MRS members. You can access Impact content on this website.
NEWS4 October 2010
UK— Water services company United Utilities has appointed McCallum Layton to carry out a three-year customer satisfaction tracking programme.
McCallum Layton will carry out more than 11,000 telephone interviews each year with the firm’s customers, quizzing them about United Utilities’ end-to-end service.
The interviews will focus on key areas of customer experience such as call handling, representative visits and technical and works support.
Earlier this year water industry services regulator Ofwat appointed McCallum Layton to carry out around 16,000 telephone interviews as part of its own customer satisfaction survey.
Newsletter
Sign up for the latest news and opinion.
You will be asked to create an account which also gives you free access to premium Impact content.
If the status quo for buying research does not work, what are the alternatives? Jack Miles examines some of the ide… https://t.co/mVoEiK5Yma
Forty1 designs behavioural tool for employee experience https://t.co/0mE35zMpJP #mrx #marketresearch
Consumer confidence rises but personal finance outlook stagnates https://t.co/w2soSOAKSG #mrx #marketresearch
The world's leading job site for research and insight
Resources Group
Qualitative Research Manager – Cultural & Brand Insights (Global Insights)
up to circa £40,000 + Bens
Resources Group
Senior Account Manager (Research / PM) – Health
£38,995 + Bens
Spalding Goobey Associates
Director – New Business – Strategic Communications & Reputational Transformation Research
To £130,000 + Bens
Related Articles
And mentoring .. don’t forget the mentoring https://t.co/mteLIw5j1F
The post-demographic consumerism trend means segments such age are often outdated, from @trendwatching #TrendSemLON
0 Comments