NEWS7 December 2020

Voxpopme and Alchemer agree video survey deal

News North America Technology

US – Customer experience (CX) company Alchemer, formerly SurveyGizmo, has partnered with video survey software business Voxpopme.

Through the partnership, users of Alchemer’s CX platform will be able to add open-ended video questions to surveys and collect video feedback.

SurveyGizmo rebranded as Alchemer in October 2020. The company offers a CX platform and tools for businesses to collect feedback from customers and employees.

David Roberts, chief executive of Alchemer, said: “Voxpopme allows companies to see and hear from customers, which is difficult to do with social distancing. Adding this feedback type to the Alchemer platform allows users to connect with customers at a more personal level.” 

Dave Carruthers, founder and chief executive at Voxpopme, said: “At the click of a button, enterprises will add video questions into surveys and capture in-depth, contextual video responses.”