Knowles (pictured) was most recently client development director at Research Now. 

In her new role, she will work closely with SHC Universal’s EU clients in support of the company’s Global Healthcare Access offer. 

“With our continued growth in Europe, we are delighted to expand our locally based team with the addition of Rachel," said SHC’s chief revenue and strategy officer, Hilary Fischer.

"Highly regarded as the go-to person for reaching challenging professional audiences for online fieldwork, Rachel will enhance our strong commitment to customer service, ensuring that our clients maximise their research success.”