NEWS30 September 2014

Postgraduate degree for ‘professional complaint handlers’ launched

News UK

UK — The Consumer Insight Centre at Queen Margaret University QMU) in Edinburgh has launched an MSc in Dispute Resolution.

Described as “the world’s first postgraduate degree for professional complaint handlers”, the qualification is aimed at professionals dealing with disputes between consumers and businesses and between citizens and the state.

“There is clearly work to be done to improve standards across the complaint handling industry and the provision of professional education is only one piece in an undoubtedly complex puzzle,” said Chris Gill, MSc Dispute Resolution course leader. 

“We feel that it’s now the right time to speed up effort to develop professionalism in the complaints sector. Ultimately, good complaint handling provides better public services and fair consumer markets.  It’s a crucial activity, which affects the everyday lives of consumers and citizens.”

The university will welcome its first MSc Dispute Resolution students in January 2015. More information can be found here.