Fabric aggregates information from CRM systems and survey data to provide ‘a real time customer experience solution'. Each tool is created on an ad-hoc basis to provide a system bespoke to a company and its individual needs. 

“Fabric allows companies to engage meaningfully with customers and take informed actions, much faster than ever before," said Virginia Monk, managing director of Network Research.

"As it is bespoke, it means that customer experience can now become part of every employee’s working life – everyone will understand the impact of what they do and what actions to take to deliver profitable improvements for the business.”