MFour launches customer journey platform
Users of the platform, dubbed Path-2-Purchase, can field location-based surveys to track consumers’ motivations and emotions during the purchase cycle.
The company says the tool allows researchers to integrate passively obtained behavioural data with insights from its Point-of-Emotion mobile surveys, gathered at the same time a user experiences a product or service.
Researchers will also be able to append visit histories to gain insights on which consumers visit which locations, how frequently they visit and for how long.
Chris St. Hilaire, co-founder and chief executive of MFour, said the company has launched the product to help clients define what customer journeys look like. He added: “Our goal is to democratise market research so that it is accessible to all decision makers within an organisation.”

We hope you enjoyed this article.
Research Live is published by MRS.
The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.
Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.
For example, there's an archive of winning case studies from over a decade of MRS Awards.
Find out more about the benefits of joining MRS here.
0 Comments