NEWS5 October 2021
UK – Online food delivery company Deliveroo has appointed Hayley Ward as director of user research and insights, effective from 25th October.
Ward (pictured) has spent the past seven years at Marks & Spencer, working in several insight roles including head of research.
She has been head of customer experience, digital and data at the retailer since 2019.
Her appointment at Deliveroo follows the departure of Jake Steadman, formerly global vice-president of customer insight and user research, who recently joined Pulsar parent company Access Intelligence.
Ward said: “Deliveroo is one of the world’s fastest growing companies and I’m privileged to be leading this function which is critical to driving data-led, customer-centric decisions to increase loyalty and create better experiences for users (customers, riders and restaurants).”
Marks & Spencer has not confirmed whether anyone has been appointed to replace Ward.
The world's leading job site for research and insight
Hasson Associates
Research Manager – Innovative Agency
£32000–36000
Hasson Associates
Research Director – maternity cover (13mths)
£60000–70000
Mayor\'s Office for Policing and Crime
Principal Research Officer (Performance Insights)
£49,815–£56,925
Featured company
-
Town/Country: Witney
Tel: +44 (0)1993 222390
The nature and quality of the Emotional Connection you create and maintain between your brand and its stakeholders is critical to your success. We can tell you how well . . .
-
Town/Country: London
Tel: +44 (0)20 7490 7888
Kudos Research are leading providers of premium quality UK and International Telephone Data-Collection. Specialising in hard to reach B2B and Consumer audiences, we achieve excellent response rates and provide robust, actionable, verbatim-rich data. Methodologies include CATI, . . .
-
Town/Country: Stockport
Tel: +44 (0)161 477 9195
With extensive operational and project management experience, Data Options offer high quality data services to market research organisations of all sizes. Whether as overspill capacity for in house services or as . . .
-
Town/Country: Aylesbury
Tel: +44 (0)1296 632578
2Europe is an award-winning (Quirk's, RAR Awards), full-service market research agency which specialises in international B2B market research. We are recognised as one of the top market research agencies in the UK . . .
-
Town/Country: Bristol
Tel: 020 7138 3041
OnePoll delivers international market research and communication solutions to global brands, ambitious start-ups and news media outlets . Established since 2003, our experts specialise in optimising online research, working with . . .
© Copyright 2022 Research Live
0 Comments