NEWS25 October 2019
UK – Customer experience firm MaritzCX has updated its software platform to include a set of artificial intelligence-based tools, including implied satisfaction (iSAT) predictive modelling.
The iSAT tool uses AI and machine learning to calculate a satisfaction score for survey non-respondents, while an advanced churn modelling tool helps to reduce customer churn.
Other additions include text analytics, data mining, virtual assistant technology and a tool called SmartProbe, which automatically asks respondents for more depth in digital surveys. The features can be accessed through the company’s CXWorkflow, a data automation and management tool.
The world's leading job site for research and insight
Resources Group
Consumer Insight Consultant – Top Mobile, TV, Tech clients – Global Insight Leader!
£33–£35,000 + strong benefits package
Spalding Goobey Associates
Data Operations Manager
£40–45,000 + benefits
Spalding Goobey Associates
Associate Director – Qualitative Research – Brand, Design and Innovation
£55 – 62,000 + Bens
Featured company
-
Town/Country: London
Tel: +44 (0)20 7490 7888
Kudos Research are leading providers of premium quality UK and International Telephone Data-Collection. Specialising in hard to reach B2B and Consumer audiences, we achieve excellent response rates and provide robust, actionable, verbatim-rich data. Methodologies include CATI, . . .
© Copyright 2023 Research Live
0 Comments