IRI launches Waitrose customer portal

UK – Supermarket chain Waitrose & Partners has expanded its partnership with insight agency IRI by introducing the Waitrose Customer Behaviour Portal.

Waitrose supermarket_crop

The portal will help the retailer and its suppliers gain clear insights on brands and shoppers, to help ensure its business decisions deliver customer benefits.

Clare Gough, partner & head of insight from Waitrose & Partners, said: “We are delighted to cement our strategic relationship further with IRI, which has demonstrated that it is our partner of choice in the data analytics and insight market. By bringing this added depth and breadth of insight to Waitrose and Partners, and our suppliers, we are able to differentiate our range for the long-term benefit of customers.”

Jaime Silvester, head of loyalty & gateway solution at IRI, said: “The power of IRI’s technology platform combined with our insights capability and our people will mean Waitrose & Partners is able to make quicker and better decisions that drive value for customers, Waitrose and its suppliers.”

We hope you enjoyed this article.
Research Live is published by MRS.

The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.

Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.

For example, there's an archive of winning case studies from over a decade of MRS Awards.

Find out more about the benefits of joining MRS here.

0 Comments


Display name

Email

Join the discussion

Newsletter
Stay connected with the latest insights and trends...
Sign Up
Latest From MRS

Our latest training courses

Our new 2025 training programme is now launched as part of the development offered within the MRS Global Insight Academy

See all training

Specialist conferences

Our one-day conferences cover topics including CX and UX, Semiotics, B2B, Finance, AI and Leaders' Forums.

See all conferences

MRS reports on AI

MRS has published a three-part series on how generative AI is impacting the research sector, including synthetic respondents and challenges to adoption.

See the reports

Progress faster...
with MRS 
membership

Mentoring

CPD/recognition

Webinars

Codeline

Discounts