Idaho research call centre axes jobs

US— Data collection firm Mountain West Research Center has cut an unspecified amount of jobs at its Pocatello call centre in Idaho.

Mountain West director Jesse Reinhold told localnews8.com that at full strength, the call centre would employ 75 workers. A comment on a news report at KPVI.com from one of the employees who was laid off said that workers were told only 20-25 people would be kept on.

The company said that the reduction was “temporary” and blamed the financial climate for the cuts.

In a statement, the firm said: “Ongoing variability in market research activities stemming from the economic downturn and nascent recovery have necessitated a short term workforce realignment.”

The statement went on to say that Mountain West “will be maintaining a reduced staff in Pocatello to continue to service existing clients and facilitate a speedy resumption of full-scale operations within a short period of time”.

We hope you enjoyed this article.
Research Live is published by MRS.

The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.

Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.

For example, there's an archive of winning case studies from over a decade of MRS Awards.

Find out more about the benefits of joining MRS here.

0 Comments


Display name

Email

Join the discussion

Newsletter
Stay connected with the latest insights and trends...
Sign Up
Latest From MRS

Our latest training courses

Our new 2025 training programme is now launched as part of the development offered within the MRS Global Insight Academy

See all training

Specialist conferences

Our one-day conferences cover topics including CX and UX, Semiotics, B2B, Finance, AI and Leaders' Forums.

See all conferences

MRS reports on AI

MRS has published a three-part series on how generative AI is impacting the research sector, including synthetic respondents and challenges to adoption.

See the reports

Progress faster...
with MRS 
membership

Mentoring

CPD/recognition

Webinars

Codeline

Discounts