Homebase ditches mystery shopper for SMG programme
Called Paint a Picture, the programme will collect feedback from tens of thousands of customers from the 340 Homebase shops allowing the company to analyse consumer opinion and improve its real-time response to purchasing trends.
Customers will complete an online feedback form using details on their receipts in return for money off their next purchase and follows a two-month pilot last year.
SMG managing director Jeremy Michael said: “Homebase’s enthusiasm to implement such a large-scale feedback programme for the first time reflects the company’s continued commitment to putting their customers first.”

We hope you enjoyed this article.
Research Live is published by MRS.
The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.
Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.
For example, there's an archive of winning case studies from over a decade of MRS Awards.
Find out more about the benefits of joining MRS here.
0 Comments