NEWS26 June 2013

CRE: Newer viewers less likely to respond to social media about existing shows

North America Trends

US — Social media is unlikely to draw new or infrequent viewers to an existing television show according to a study from the Council for Research Excellence (CRE).

The study, Talking Social TV, was conducted by the CRE’s Social Media Committee and examined the effects of social media on both regular and infrequent viewers.

It found that social media had a higher effect on regular viewers than those who infrequently sample a TV programme.

Infrequent viewers were likely to respond to offline word-of-mouth recommendations, which were five-to-10 times more effective than social media in reaching potential viewers, although they were more favourable to social media’s influence when it came to new programmes.

Chair of the CRE Social Media Committee, and senior vice-president, market resources at Discovery Communications, Beth Rockwood said: “These latest findings suggest social media may have a stronger role in building relationships with a show for existing viewers than in drawing newer viewers to that show. If programmers already have a regular viewer watching their show, they can engage them further.”

A second study into the relationship of social media and TV viewing is expected to launch later this year with a lengthier survey of respondents using mobile apps as diaries.