In his new role, Dunn will consult with insights and customer experience teams on their current business and information objectives, while providing guidance on emerging topics impacting the financial services industry.

“CMI’s focus continues to be on delivering intelligence that produces exceptional brand and customer experiences,” said Beth Rounds, COO of CMI.

“CMI takes a very consultative approach to our assignments; therefore it is critical that we continue to add more depth and experience to our client-facing team. We are excited to have Bill on board.”