NEWS31 May 2018
All MRS websites use cookies to help us improve our services. Any data collected is anonymised. If you continue using this site without accepting cookies you may experience some performance issues. Read about our cookies here.
All MRS websites use cookies to help us improve our services. Any data collected is anonymised. If you continue using this site without accepting cookies you may experience some performance issues. Read about our cookies here.
Insight & Strategy
Columnists
Impact magazine is a quarterly publication for MRS members. You can access Impact content on this website.
UK – Speech analytics provider CallMiner has released Eureka Coach, a new version of its performance portal, which automates feedback for call centre agents based on speech analytics.
The updated platform, which builds on CallMiner’s existing speech analytics technology Eureka, uses AI to provide automated scoring of agents’ calls with customers, with feedback given in real time.
It also includes dashboards listing scores at an individual, team and centre-wide level.
A beta version of the tool is currently being tested.
Bruce McMahon, director of product management at CallMiner, said the tool offers agents “consistent feedback on their performance rather than waiting for a monthly coaching session”. He added: “Agents can self-coach and see the immediate impacts of changes in their tactics.”
Newsletter
Sign up for the latest news and opinion.
You will be asked to create an account which also gives you free access to premium Impact content.
It is important to recognise and embrace the benefits of working in the market research industry, writes Louise McL… https://t.co/r7qSMTIVKk
Course5 Intelligence secures $28m investment https://t.co/tPodAbFUx1 #mrx #marketresearch
Aspect to launch Manchester viewing facility https://t.co/9ZQBkbPRMN #mrx #marketresearch
The world's leading job site for research and insight
Hasson Associates
Qualitative Research Director- 3mth Contract
£400–400 per day
Resources Group
Senior Strategist/Research Manager – International Insight Agency
c. £50,000
Resources Group
Market Research Executive, Clientside – Education Sector
£28,000–32,000 + good benefits
Featured company
Town/Country: London
Tel: +44 (0)20 7490 7888
Kudos Research are leading providers of premium quality UK and International Telephone Data-Collection. Specialising in hard to reach B2B and Consumer audiences, we achieve excellent response rates and provide robust, actionable, verbatim-rich data. Methodologies include CATI, . . .
RT @researchlive: MRS and MTab partner on training and certification https://t.co/r3ehEDDGRs #mrx #marketresearch
The post-demographic consumerism trend means segments such age are often outdated, from @trendwatching #TrendSemLON
0 Comments