FEATURE21 August 2017

The calm before the storm

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Features Finance Financials Impact Mobile Trends UK

Despite branches closing, customer transactions with their banks are increasing, led by mobile apps. With open banking on the horizon, banks need to act fast to face the ‘fintech’ disruption coming their way. By Derek McInnes. 

There is a storm on the horizon. Retail banks are on the brink of unprecedented change, fuelled by customers’ shifting expectations and developing technologies, but pushed to a tipping point by a radically reshaped regulatory environment.

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