FEATURE5 July 2016

Looking to the future

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Dr Nicola Millard has forged her career at BT by combining psychology and technology, and now she is interested in how tech will change the workplace in the very near future. By Jane Bainbridge

Dr Nicola Millard heads customer insight and futures for BT’s technology, service and operations global innovation team. She has been with BT for 25 years, in roles ranging from user interface design, customer service and business consulting. Millard worked on ...