FEATURE25 September 2017

Human intervention

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Features Impact Public Sector Technology

Using machine learning to make decisions around public services can save time and money, but can also exacerbate existing discrimination. Bronwen Morgan looks at potential solutions

Machine-learning algorithms are everywhere. They are used by taxi apps such as Uber to calculate when to impose surge pricing during peak times, and by Facebook to decide what content – and ads – to display. 

They ...