PeopleMetrics acquires CSR

US – Customer experience and market research firm PeopleMetrics has completed the acquisition of research agency the Center for Strategy Research (CSR).

Jigsaw merger_crop

The acquisition, which is PeopleMetrics’ first since it was set up 20 years ago, will create a combined voice of the customer and research tool for high-value audiences, according to a blog post by Sean McDade, chief executive and founder of PeopleMetrics.

Terms of the deal have not been disclosed.

CSR specialises in gaining continuous insights from high-value audiences, such as executive-level decision-makers, brokers, promoters, high-net worth investors and physicians.

In his blog, McDade said: “We see the experiences of high-value customers being increasingly important and under-served in the customer experience market.

“Identifying these customers, enabling continuous feedback loops and improving their experiences is work every company should prioritise.”

We hope you enjoyed this article.
Research Live is published by MRS.

The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.

Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.

For example, there's an archive of winning case studies from over a decade of MRS Awards.

Find out more about the benefits of joining MRS here.

0 Comments


Display name

Email

Join the discussion

Newsletter
Stay connected with the latest insights and trends...
Sign Up
Latest From MRS

Our latest training courses

Our new 2025 training programme is now launched as part of the development offered within the MRS Global Insight Academy

See all training

Specialist conferences

Our one-day conferences cover topics including CX and UX, Semiotics, B2B, Finance, AI and Leaders' Forums.

See all conferences

MRS reports on AI

MRS has published a three-part series on how generative AI is impacting the research sector, including synthetic respondents and challenges to adoption.

See the reports

Progress faster...
with MRS 
membership

Mentoring

CPD/recognition

Webinars

Codeline

Discounts