NEWS21 June 2018
US – AI-powered insights business Crimson Hexagon has launched a machine-learning customer care solution to automatically classify customer inquiries at scale.
Brightview for Customer Care handles inquiries from any source – social media, emails, chat logs, call transcripts – and routes them to the appropriate system, reducing handling time.
This compares with more traditional customer care situations where companies could monitor owned direct social channels only.
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