CEOs prioritise customer interaction to stay relevant
To stay relevant, the leading priority of the 400 US CEOs surveyed is to promote and advance the brand, and create more interaction with customers.
The vast majority ( 90%) of CEOs in KPMG’s CEO study Setting the Course for Growth: CEO Perspectives are concerned about competitors taking business away. Almost three quarters ( 72%) said they are concerned about the relevance of their products/services three years from now and 59% about new entrants disrupting their business model.
Half of the respondents described their overall growth strategy as aggressive, and half as conservative. Seventy-two percent said the focus on growth is more important for their companies’ well-being than a focus on operational efficiencies. The top growth strategies are geographic expansion and organic growth.
Regulation is a significant issue for this group: it is also the second most critical challenge that CEOs expect to face over the next three years (after geographical expansion), according to the survey.

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