Carma upgrades social and media monitoring tools

The company claims that enhancements to its social media service will allow customers to analyse reader comments and hyperlinks within social media sites. The firm claims that the enhancements will help customers to better gauge how discussions in the blogosphere affect their image.

Announced upgrades for NewsAccess include the ability to view social media results alongside traditional media results, apply tone ratings to articles and a range of customisation options for reports.