FEATURE2 April 2013
FEATURE2 April 2013
This month, Millward Brown releases an update to its 20-year-old BrandDynamics service. Josh Samuel reviews the work and explains why ‘power’, ‘premium’ and ‘potential’ will be crucial metrics for assessing brand success.
In the same way that brands must innovate to remain relevant, research models must evolve with the times, particularly those that are focused on brands and the consumers that buy them. Which is why we decided to overhaul BrandDynamics.
BrandDynamics has been a leading measure of brand equity for nearly 20 years, quantifying and diagnosing the loyalty consumers have to brands and segmenting their relationships from basic brand knowledge ( presence) through to brand loyalty ( bonding).
While BrandDynamics has certainly been updated and refined over the years, and while there remains a strong correlation between high bonding scores and sales, we wanted to extract deeper insight that related more directly to specific financial outcomes. We also wanted the model to reflect the latest understanding of the human brain and consumer decision-making.
We’ve always been able to show how brand impacts sales, but what marketers really need is to quantify the precise financial contribution their brand is making now and what it will deliver in the future and understand how to optimise that.
So we set-out to develop a new equity measurement system, starting with the crucial but often neglected task of clearly defining the ways in which brands constitute a financial asset ( or equity) for the brand owner.
Next we studied our BrandDynamics database of over 100,000 brands to identify the characteristics of the brands that deliver against those three outcomes.
Our analysis pointed to three qualities of brands, underpinned by five existing survey metrics, that delivered these financial returns:
Validating the key drivers
Next we needed to ensure that these qualities were actual drivers, rather than simply the outcome of brand success. We also needed to achieve the following:
We embarked on a pilot study in five countries, interviewing more than 8,000 consumers about 400 brands. The study coupled neuroscience measures to survey metrics right through to actual purchase behaviour, for the same individual respondents.
The neuroscience metrics allowed us to measure the role of so-called system one processes, such as the automatic emotional response and intuitive brand associations that people have.
We then tested a variety of survey-based attitudinal measures to see which best captured these affects and all others. Finally, we were able to monitor the same respondents’ actual shopping behaviour through shopper panels and SMS diaries. Factor regression modelling of the survey metrics was used to predict the volume of brands people bought and the price they paid.
This work confirmed that we could summarise the full role of the brand in purchase decisions with the measures of meaningful, difference and salience. This modelling process also allowed us to generate and validate three headline measures of brand equity, built from different combinations of meaningful, difference and salience, to predict each of the financial outcomes identified earlier:
Josh Samuel is European development director for brand equity at Millward Brown