FEATURE30 January 2019

The tech changing customer experience

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AI Automotive Features Impact Retail Technology

From predictive AI to the use of voice in everyday devices, Professor Steven van Belleghem looks at five technologies that will change the way people interact with brands in the long term.

Last year, there were some huge announcements from the tech industry. Several came from the world’s most famous brands, whereas others were from innovative start-ups looking to disrupt established industries. But how do we know which are simply marketing ...