FEATURE5 November 2012
FEATURE5 November 2012
Women are well represented at the junior and mid-levels of the research industry – but not higher up. What can be done? Brian Tarran chairs a debate.
In April the UK government published a report on ‘Women in public life, the professions and the boardroom’. We wanted to look at where the market research industry stood in comparison with other sectors but there wasn’t much data to hand.
In the US, Kristin Luck, president of Decipher, faced similar challenges. Luck is the founder of the Women in Research ( WIRe ) networking group and was herself keen to start a debate on the topic.
“Research, as an industry, has typically been dominated by women,” she said, “but I noticed that as you get more and more senior in rank, women tend to drop out to some extent and many – if not most – of the senior management positions in some larger companies are men. That piqued my curiosity as a researcher and I was interested in finding out what was going on.”
Research teamed up with WIRe and Lieberman Research Worldwide to field an online survey lasting 15 minutes. We recruited via market research mailing lists and social media platforms – including our own – in June and July and ended up with 605 completed surveys in total, of which 335 were men and 270 women. Data was weighted to a 45:55 male-to-female ratio estimated by Quirk’s, a US trade publication.
These are just the headline stats. The full report is available here.
Commissioning the research and collecting the data was just the beginning. Afterwards we pulled together a group of successful female researchers, entrepreneurs and business leaders to chew over the findings, offer their interpretations and share their own personal experiences of what it’s like to be a woman in research.
Kirsty Fuller, co-founder of Flamingo
Phyllis Macfarlane, chairman of GfK NOP and of the Market Research Society
Barbara Langer, head of customer insights for eBay Europe
Deborah Mattinson, co-founder of Britain Thinks and World Thinks
Research: Let’s start this debate by looking at the broader issue of representation. Women would appear to feature prominently at junior to mid-level positions, but their numbers seem to decline the more senior you go. Why would that be?
Kristin Luck ( KL ): A lot of the women I see that are in research have a social science or psychology background, which seems to skew – at least in the United States – a little more female. I don’t know if there’s something about the social sciences that are more appealing to women. But certainly that’s what drew me to the industry: a curiosity about how people think and what goes into the decision making process.
58% of women list their primary job function as quantitative or qualitative research and analysis, client management or project management compared with 30% of men
Phyllis Macfarlane ( PM ): It did disappoint me that women define themselves as researchers and not as senior executives. I think that women need to take more of an interest in the business side of things if they want to become more senior in their organisations.
KL: But as an industry, there really is no focus on general business coaching. If you go to a conference, there’s never any sessions on business development strategies or operational management. We do need more training on business and management skills, which are maybe less intuitive for some people.
DM: Both men and women would benefit from that.
45% of men list their primary job function as senior management or executive, or sales and business development, compared with 20% of women
Kirsty Fuller ( KF ): I think some of it must be to do with the culture created within certain companies, where it’s very easy for women to remain involved in the craft skills and men to move on to other business areas.
DM: It’s also a confidence thing as well. Women tend to value themselves less and suffer from imposter syndrome in a way that men don’t – not just in our industry, but in others too.
Research: Let’s talk about the issue of pay for a moment. Our sample suggests women might be being paid less than their male counterparts. What do you make of that?
PM: I must say, as a female CEO who has gone to a lot of trouble to make sure that we don’t have disparity in salaries, I’m surprised.
KL: I’m not, to be honest with you. In the US at least, women are paid 77 cents to the dollar that men are, for the exact same work.
DM: And as we were saying earlier, men are often doing different jobs. If you look into the detail of the data, it seems that the men in the sample have more direct reports for example and they’re working longer hours. They’re less likely to be doing the craft skills, they’re more likely to be doing jobs that are about general management strategy. So I don’t think it’s that surprising.
BL: But also women are just less motivated by money – that came out as well. If people are less motivated by money, they’re less likely to ask for pay rises.
KL: For younger women that are starting out in the industry it’s really important to make sure that there is parity in terms of compensation right from the beginning because if women are hesitant to negotiate higher pay, starting at even a slightly lower salary can compound significantly over a career.
Research: One of the positive things that did come out of this survey was the reported increase in job satisfaction scores under senior female executives. That’s an argument for why it’s important to make sure that women are represented at a senior level, isn’t it?
KF: That’s a fascinating finding and I want to understand more about why that should be. Are they just better at people management generally? Do they invest more time in people?
DM: It may also be that women are running different sorts of organisations.
80% of companies headed by female CEOs were private firms, and 57% were small businesses. For male CEOs, the figures are 74% and 36% respectively
KL: But there’s also the McKinsey Organisational Index to consider, which has found that firms with three or more women in top positions score higher than their peers in terms of financial success. And then there’s Catalyst, a non-profit that’s focused on expanding opportunities for women in business. Their research has found a 26% boost in return on invested capital in companies with lots of women on their boards versus companies with no women. So I do think that there’s an advantage to having a more diversified board and a more diversified management structure than what we typically see in a lot of research firms.
29% of women have more than four direct reports, compared with 49% of men
Research: Do you get the sense that men and women want different things from the workplace?
KL: What women want is aligned with what men want – I just think that women have historically been more willing than men to leave a workplace that doesn’t meet their needs. Women are making really rational decisions to guard their personal time, and given the choice between two equivalent positions – one that’s well paid but with no flexibility and one that’s maybe less well paid but has more flexibility – more women are consciously opting for the latter. So that might be contributing to the wage gap.
KF: Really, we have to think about how we create working environments that are conducive to a healthy family life for men and women. I’ve had three people who’ve joined Flamingo who have left other companies because they felt they’d become too mumsy – where if you didn’t have a child you felt you were discriminated against because it was always OK for mothers to leave early and have everybody else pick up the pieces. People are looking for fairness, and we need to support both fathers and mothers. If we do that, we’ve probably got a better chance of women staying in the workplace.
Research: The advertising industry often holds a mirror up to itself to ask how representative it is of wider society so that it’s better able to sell to all types of consumers. Similarly, does the research industry need to reflect society so it can understand society?
KF: Well, you don’t want to be looking at brand, cultural and social issues through just one lens. Inevitably, we do bring the gender lens into play – we try not to, but we do – so it’s important to have diversity within a company.
KL: Diversity leads to better products and results – and we’ve seen that in our own company. Women do have different life experience and a different perspective than men do and if you ignore that perspective, then you’re missing a pretty big slice of life. For instance, if you’ve ever been to an Apple Store you’ll know there’s a glass staircase and a sitting area directly below it. So if you’re walking up the glass stairs in a skirt, anyone in the sitting area below can see directly up your dress. Those are things that women think about from a design perspective.
BL: I can back that up. Working at eBay, if you walk past the engineering folks you’ll notice that it’s all male. So one of the things that we’re deciding to focus on much more overtly is the female shopper and we’re trying to bring that to life through an internal communications campaign. At the moment, slightly more men than women shop on eBay. But for online shopping generally, it’s skewed more female and we know that in the future, the majority of spend is going to be coming from women so we have to start understanding that target much better.
Thanks to Women in Research and Lieberman Research Worldwide for their work designing, fielding and analysing the survey.