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Monday, 20 May 2013

Research
September 2011

  • $13m more in funding for Visible Measures

    22-Sep-2011

    US— Online video measurement firm Visible Measures has secured $13m in Series D funding led by existing investor DAG Ventures, bringing the amount of financing the company has received to more than $45m.

  • $20m funding for social analytics firm Networked Insights

    30-Sep-2011

    US— Social analytics firm Networked Insights has raised $20m to fund the continued development of its SocialSense platform, used by companies including Samsung, MTV and Kraft.

  • A leading solution for clarity optimisation...

    September 2011

    Tim Phillips on why you should stop using meaningless management jargon and business speak and start saying what you really mean.

  • A new generation speaks out

    7-Sep-2011

    These are the research leaders of tomorrow: six graduates who have decided to pursue a career in MR. Brian Tarran hears first hand what it’s like taking those first steps in the industry.

  • A week in the life of a clientside researcher

    September 2011

    Crunching data, meeting shoppers, briefing the board – and rubbing shoulders with pop singers? It’s all part of the job for Phil Tysoe, insight and analysis manager at Argos.

  • Added Value names new MD after management reshuffle

    20-Sep-2011

    AUSTRALIA— Brand consultancy Added Value has moved managing director Melissa Cary to the new role of client development director and promoted deputy MD James Pike to take her place.

  • Agencies appointed for outdoor media study

    29-Sep-2011

    UK— Advertising trade body The Outdoor Media Centre has appointed ICM and On Device Research to carry out a study into how outdoor advertising affects purchase behaviour.

  • AIP and M3 to collaborate on Asian physician panels

    12-Sep-2011

    JAPAN— Panel firms AIP and M3 have formed an alliance to jointly develop panels of healthcare professionals in southeast Asia.

  • Alterian reviews its business but is 'not for sale'

    30-Sep-2011

    UK— Marketing analytics software firm Alterian has said it is not considering a sale, as it reviews its business in the wake of disappointing results and the resignation of its CEO.

  • Australian online measurement system nears launch

    29-Sep-2011

    AUSTRALIA— IAB Australia has said that the country’s new online audience measurement system is close to launch, after completing an independent audit of its data.

  • BDRC Continental holds on to UK rail survey

    5-Sep-2011

    UK— BDRC Continental has retained the contract to carry out the National Passenger Survey, a study of rail users with an annual sample of around 60,000 respondents.

  • Behavioural targeting code in force for IAB members

    1-Sep-2011

    US— New rules governing online behavioural advertising have come into force for members of the Interactive Advertising Bureau.

  • BrainJuicer hands Ewing role of digital culture officer

    23-Sep-2011

    UK— Tom Ewing is taking up the post of digital culture officer at BrainJuicer, he has announced on his final day at Kantar Operations.

  • BritainThinks' Ashton joins Brunswick in Hong Kong

    27-Sep-2011

    HONG KONG— David Ashton has swapped BritainThinks for Asian communications, taking up the role of account director in Hong Kong for Brunswick Research.

  • Canadian newspaper body to track print and online readership

    29-Sep-2011

    CANADA— Nadbank, the body that provides audience research to the Canadian newspaper industry, is teaming up with Nielsen to measure print and online audiences.

  • Cello reports 'robust' profit performance in research

    13-Sep-2011

    UK— The research and consulting division at marketing services group Cello has seen “robust” growth in gross and operating profit for the first six months of the year, but revenue fell 1.3%.

  • CIMM adds new members A+E and Scripps

    8-Sep-2011

    US— TV broadcasters A+E Networks and Scripps Networks have joined the Coalition for Innovative Media Measurement, the group of media owners, agencies and advertisers focused on finding the best way to measure media audiences.

  • Cint strikes partnership with Japan's Borders

    13-Sep-2011

    JAPAN— Research software and services supplier Cint has opened a new office in Japan and formed a strategic alliance with local research technology provider Borders.

  • Clayton takes over as Kadence MD in Singapore

    26-Sep-2011

    SINGAPORE— Kadence International has named Greg Clayton as managing director in Singapore, replacing Piers Lee who has left the company to set up a new joint venture.

  • Confirmit embraces mobile with Techneos buy

    7-Sep-2011

    CANADA— Research software maker Confirmit has acquired mobile survey specialist Techneos Systems.

  • Congressmen push for FTC probe of 'super cookies'

    28-Sep-2011

    US— Two congressmen have joined consumer groups in pushing the Federal Trade Commission (FTC) to investigate the use of so-called ‘super cookies’ – web technologies that can allow companies to circumvent user privacy expectations.

  • Consumer intelligence specialist named Emap CEO

    6-Sep-2011

    UK— B2B publisher Emap has appointed customer intelligence specialist Duncan Painter as its new chief executive

  • Converseon snaps up Social Graphiti

    13-Sep-2011

    US— Social media monitoring and strategy firm Converseon has acquired social commerce and marketing technology provider Social Graphiti.

  • Councils told to cut down on ‘intrusive’ questionnaires

    2-Sep-2011

    UK— Local authorities have been told they don’t need to conduct “lifestyle or diversity” questionnaires of their residents, after some councils were criticised for asking too many questions about race, religion and sexual orientation.

  • Court denies TRA an injunction against Kantar's RapidView

    27-Sep-2011

    US— TRA has been denied a preliminary injunction to block Kantar from making and selling its media planning tool, RapidView for Retail, which TRA accuses of infringing on its patents.

  • Crowdbooster promises social media analytics plus advice

    1-Sep-2011

    US—Social media management firm Crowdbooster launched a dashboard this week that mixes analytics data with recommendations for what content brand owners should share, when and with whom.

  • David McCandless on MR and information design

    28-Sep-2011

    The data visualisation expert behind Information is Beautiful has been hired by Kantar to help advise and train on the presentation of data. We spoke to him about what he hopes to teach researchers, and what he’s learning from them.

  • De Souza set to lead Readership Studies Council of India

    26-Sep-2011

    INDIA— Lintas Media Group’s chairman and CEO Lynn de Souza is set to be named the first chairperson of the Readership Studies Council of India (RSCI), according to reports.

  • Dialego signs up Kinesis for mobile and web survey software

    16-Sep-2011

    GERMANY— Online research agency Dialego has named Kinesis Survey Technologies as its exclusive survey software provider.

  • EmSense future uncertain – company in 'a sales process'

    20-Sep-2011

    US— The future of EmSense, a neuromarketing research firm, looks uncertain with chief analytics officer Elissa Moses taking to Twitter to declare that the company “is not dead (yet)”.

  • Engage Research names Mullally as director

    27-Sep-2011

    UK— Moira Mullally has been appointed director at Engage Research to work on new product development projects, particularly concept and product testing.

  • Esomar to survey industry use of cookies and tracking technology

    16-Sep-2011

    NETHERLANDS— Esomar is asking online research companies to take part in a survey about their use of cookies and other online tracking technologies as legislators look to tighten regulations in response to concerns about online privacy.

  • ESPN becomes Touchpoints charter subscriber

    30-Sep-2011

    US— Sports broadcaster ESPN has signed on as the charter subscriber to Media Behaviour Institute’s (MBI) US version of the Touchpoints media usage survey.

  • Essential deal adds 'challenger brand' to SPA line-up

    26-Sep-2011

    UK— SPA Future Thinking CEO Jon Priest has described Essential Research, the company’s latest acquisition, as “a challenger brand”, bringing some youthful exuberance to the group’s offering.

  • Face the music

    September 2011

    As the way we listen to music changes, record labels are learning to listen back. Robert Bain asks research boss Hanna Chalmers how Universal Music is bringing the customer’s voice into decision-making.

  • Face to face with the future

    7-Sep-2011

    In August, Research invited six young researchers to join a round table discussion about what it’s like coming into the industry. We asked them to talk about their first jobs in the business, what they love about the work and to share some words of advice for this year’s intake of graduates.

  • Failed experiments

    20-Sep-2011

    Everyone likes to talk about the successes of their research techniques and methodologies, but we often tend to brush the failures under the carpet. Not GMI Interactive’s Jon Puleston – here he lays bare his survey design mistakes.

  • Foreman picked to build Insight Asia business in Europe

    15-Sep-2011

    UK— Insight Asia has appointed Dan Foreman as CEO of European operations, trading in the region as Insight International.

  • ForeSee to measure House of Fraser customer satisfaction

    27-Sep-2011

    UK— Retailer House of Fraser has hired ForeSee to measure and analyse customer experience in stores, online and in its call centre.

  • Former IAB UK research head joins ComScore

    20-Sep-2011

    UK— ComScore has appointed Laurence Bird, former head of strategic planning and research at IAB UK, to the newly created position of senior research director for the EMEA region.

  • Former Nielen Bases MD joins Ipsos Marketing

    26-Sep-2011

    UK— Susan Malcolm has been named managing director at Ipsos Marketing, part of Ipsos Mori in the UK.

  • Genpact to acquire EmPower Research

    15-Sep-2011

    US— Business process management firm Genpact has signed a deal to acquire media and business research agency EmPower Research.

  • George Street director blames high costs of bidding for liquidation

    13-Sep-2011

    UK— One of the directors of newly-defunct George Street Research has cited rising costs involved with competing for public sector work as one of the main reasons the firm failed.

  • GfK – the Asia question

    14-Sep-2011

    If you are a GfK investor there’s little to be upset about in its business performance – but the agency is underweight in customised research in Asia. John Wigglesworth looks at what the company can do to bulk up.

  • GfK investing in Turkey scan panel

    26-Sep-2011

    TURKEY— GfK is making a “multi-million Euro investment” in establishing an in-home scanning panel to track consumer purchases in Turkey.

  • GKA adds consumer, b2b arm Angelfish

    20-Sep-2011

    UK— Medical fieldwork agency Gillian Kenny Associates (GKA) is launching a new consumer and b2b-focused company called Angelfish.

  • Glitch in Nielsen systems 'overestimates TV viewing figures'

    22-Sep-2011

    US— Nielsen is reported to have told its clients that a glitch in its technology might have caused the firm to produce inflated TV viewing figures for most of the year.

  • Global MR industry grew 2.8% in 2010, says Esomar

    13-Sep-2011

    NETHERLANDS— The global research industry returned to growth last year with a 2.8% increase in revenue, according to industry association Esomar.

  • GMI's panels to merge with Lightspeed following Kantar buy

    7-Sep-2011

    UK— WPP’s research division Kantar has acquired online panel and survey technology provider GMI, with its panel operations becoming part of Lightspeed Research.

  • Google agrees privacy changes to analytics tool in Germany

    15-Sep-2011

    GERMANY— Website owners in Germany who use Google Analytics will have to delete their accounts and open new ones in order to comply with data protection rules, regulators said today.

  • Google Analytics goes premium

    30-Sep-2011

    US— A paid-for version of Google Analytics has been made available at $150,000 a year.

  • Government social surveys at 70

    22-Sep-2011

    Four articles marking the 70th anniversary of the first UK government social survey. Our writers reflect on the contributions made over the decades, the challenges brought on by austerity and the future for what many consider to be a crucial component of democracy.

  • Grass Roots wins Iron Mountain customer satisfaction contract

    5-Sep-2011

    UK— Data management firm Iron Mountain has appointed Grass Roots to run a customer satisfaction programme across the UK.

  • Grey Group and Eastern Advertising forge strategic alliance

    7-Sep-2011

    SINGAPORE— Grey Group has formed a strategic alliance with market research, strategic planning and digital marketing agency Eastern Advertising to strengthen its position across Asia Pacific.

  • GutCheck interviewing service goes mobile

    21-Sep-2011

    US— DIY online qual research service GutCheck has evolved its technology to allow clients to log in and interview consumers using their web-enabled mobile devices.

  • Hear me out: Let's seek out super-respondents

    September 2011

    Ever had an idea that you know is genius, but everybody else thinks is crazy? Here is your chance to share it with the world of research. This month, John Griffiths of Spring Research argues that we should choose respondents for their abilities – not for what they represent.

  • Heineken and InSites co-create club concept

    2-Sep-2011

    BELGIUM— Heineken is looking to co-create a nightclub concept for next year’s Milan Design Week, with input coming from an online community run by InSites Consulting.

  • Here's to the next ten years

    22-Sep-2011

    Penny Young considers the future of the government social survey.

  • Hobbled by Murphy's Law?

    16-Sep-2011

    European e-Privacy regulations are causing headaches for firms – on both sides of the Atlantic. Howard Fienberg listens in as US congressional representatives debate the impact the rules are having on the digital economy.

  • Hollywood duo launch movie script pre-testing firm

    9-Sep-2011

    US— The son of Oscar-winning film director Oliver Stone has co-founded a new company that is using crowdsourcing to pre-test TV and movie projects seeking financing.

  • How I ended up in research

    23-Sep-2011

    Two research professionals on how they ended up doing what they do – one who made a decision to get a job in research, and one who started doing it quite by accident.

  • IBM to acquire intelligence analytics firm i2

    2-Sep-2011

    US— UK-based i2 is the latest data analytics business to be acquired by IBM.

  • ICM founder joins Populus as special adviser

    14-Sep-2011

    UK— Populus has appointed ICM founder and pollster Nick Sparrow as a special adviser, where he will provide guidance on issues including business growth and methodological innovation.

  • iCrossing appoints Doug Bryan to head analytics

    28-Sep-2011

    US— Digital marketing agency iCrossing has appointed former Amazon product manager Doug Bryan as vice president of analytics.

  • If it's in the game, EA's measuring it

    30-Sep-2011

    US— Games publisher EA is rolling out an analytics suite next week, built on nPario software, to provide campaign and audience insights to brands that advertise within its mobile, social, online and console games.

  • Indian readership studies complete merger

    22-Sep-2011

    INDIA— The National Readership Survey and the Indian Readership Survey have completed their merger to create a new print measurement organisation in the country, the Readership Studies Council of India (RSCI).

  • Indian readership surveys set to merge at last – report

    6-Sep-2011

    INDIA— A merger of the National Readership Survey (NRS) and the Indian Readership Survey (IRS) – in the planning since 2009 – is set to become a reality in the next two weeks, according to a local media report.

  • Indian smartphone use probed by Nielsen and Informate

    12-Sep-2011

    INDIA— Nielsen is working with mobile meter developer Informate Mobile Intelligence on a new programme of research into consumer use of smartphones.

  • Innerscope closes final $2m tranche of series A funding

    21-Sep-2011

    US— Biometric measurement firm Innerscope has closed the final $2m tranche of a $9.4m series A financing round, which dates back three years.

  • International growth fuels 37% revenue rise for Kadence

    5-Sep-2011

    UK— Kadence International has reported a 37% increase in global revenue, reaching US$17.5m in the year ended June 2011.

  • Investors plough $5m into app analytics firm Apsalar

    13-Sep-2011

    US— Mobile analytics and behavioural targeting platform Apsalar has been awarded $5m in a funding round led by Thomvest Ventures, which it will use to grow its development team, expand its product portfolio and increase sales and marketing efforts.

  • IPA to help Chinese brands launch in the UK

    23-Sep-2011

    UK— The Institute of Practitioners in Advertising has launched a research and development service for Chinese brand owners looking to go global.

  • iPhone app data sharing complaint dismissed

    23-Sep-2011

    US— A lawsuit accusing Apple and iPhone app developers of collecting and sharing personal information with advertisers without users’ permission has been dismissed by a California District Court judge.

  • Ipsos completes €200m share issue

    29-Sep-2011

    FRANCE— Ipsos has completed a €200m share issue which will provide part of the funding for its takeover of Synovate.

  • Ipsos pollsters rap journalists for publishing 'dodgy' polls

    16-Sep-2011

    CANADA— The two men at the helm of Ipsos Reid’s political polling work have called on journalists to stop publishing misleading polls in the build up to the Ontario provincial election.

  • Ipsos preps €200m share issue to fund Synovate buy

    8-Sep-2011

    FRANCE— Ipsos is preparing to issue new shares worth €200m to part-fund its takeover of Synovate, which was agreed in July.

  • Ipsos upgrades MediaCell radio listening test panel

    12-Sep-2011

    UK— Ipsos MediaCT has scaled up the test panel for its MediaCell radio audience measurement tool to 350 respondents.

  • Kantar Media launches central audience research unit

    22-Sep-2011

    UK/US— Kantar Media is setting up a new central research unit for its audience research activities.

  • Kantar Ops social media guru quits for mystery role

    15-Sep-2011

    UK— Kantar Operations social knowledge leader Tom Ewing is leaving the firm next week, he has announced.

  • Kantar's Ewing set to join BrainJuicer

    21-Sep-2011

    UK— Tom Ewing, Kantar Operations social knowledge leader, is set to join BrainJuicer, Research has learned.

  • Kennet to fuel WorldOne expansion with $25m investment

    8-Sep-2011

    US— Private equity firm Kennet Partners has invested $25m in healthcare data collection firm WorldOne that the firm will use to speed up its global expansion and development of new business lines.

  • Kurt Knapton returns to E-Rewards as president and CEO

    26-Sep-2011

    US— Kurt Knapton has been named the new president and CEO of E-Rewards, the owner of online panel firm Research Now, following the resignation of Chris Havemann.

  • Learning on the job

    September 2011

    Teachers can’t tell you everything you need to know. James Verrinder asks researchers to share the things they had to discover for themselves.

  • Lightspeed's David Day on merging with GMI

    9-Sep-2011

    WPP’s research division Kantar announced this week that it had acquired panel provider GMI and would be combining it with Lightspeed Research. We spoke to Lightspeed’s CEO David Day about what it means for the companies, their clients and employees.

  • Liquid takes stake in employee engagement firm Evviva Brands

    20-Sep-2011

    US— Branding agency Liquid is to acquire 20% of California-based employee engagement and employer branding firm Evviva Brands.

  • Liquidation for George Street Research in Scotland

    12-Sep-2011

    UK— Scottish market research and fieldwork agency George Street Research has gone into liquidation, Research has learned.

  • Maritz acquires German loyalty research firm Imagin

    6-Sep-2011

    GERMANY— Maritz Research has struck a deal to acquire stakeholder-feedback management firm Imagin and its call centre subsidiary Customer Care International.

  • Market Force Information buys Retail Eyes

    19-Sep-2011

    UK— Customer intelligence firm Market Force Information, based in the US, has acquired UK mystery shopping company Retail Eyes.

  • Market Force Information raises $9m

    22-Sep-2011

    US— Customer intelligence firm Market Force Information has raised $9m through an equity sale, according to regulatory reports filed by the company.

  • Market Force lands Wingstop deal

    15-Sep-2011

    US— Wingstop, a chain of chicken restaurants, has appointed Market Force International to carry out a nationwide mystery shopping programme.

  • Market Force ups funding figure to $15m

    26-Sep-2011

    US— Customer intelligence firm Market Force Information has secured $15m in additional funding from a mix of investors and lenders.

  • Maxwell swaps Razorfish research for Starcom role

    28-Sep-2011

    US— Media agency Starcom USA has hired Chad Maxwell from interactive agency Razorfish, a sister company within Publicis, as senior vice president and research intelligence director.

  • Me, myself and I

    29-Sep-2011

    You might have cringed at Stuart ‘The Brand’ Baggs on The Apprentice, but personal branding is all the rage. Social networks allow us to cultivate our identities and the products we own can be tailored to reflect them too. Pete Comley introduces a trend he calls ‘My Self’.

  • Millward Brown 'pioneer' Tony Copeland dies aged 66

    23-Sep-2011

    UK— Former Millward Brown managing director Tony Copeland has died of cancer, aged 66.

  • Mobile tech firm TxtEagle becomes Jana

    28-Sep-2011

    US— TxtEagle, which uses text messaging to gather information for research and marketing services in developing countries, has changed its name to Jana.

  • More than a game

    27-Sep-2011

    Experiments by Engage Research and GMI show how gamification can help researchers improve feedback from online surveys. Engage’s Deborah Sleep reports.

  • MRIA responds to Ipsos Reid attack on Canadian press

    19-Sep-2011

    CANADA— The Marketing Research and Intelligence Association (MRIA) has responded to the open letter sent to the press by Ipsos Reid leaders, which urged journalists to take greater care when choosing which polls to publish in the run-up to regional elections in Ontario.

  • MTM London plans syndicated study of connected devices

    16-Sep-2011

    UK— Strategic consultancy MTM London is to launch a six-month syndicated research project that examines commercial opportunities for media owners in the connected devices sector, which includes smartphones, tablets and connected TVs.

  • Mystery shoppers reveal public sector procurement problems

    2-Sep-2011

    UK— The difficulties faced by SMEs bidding for public sector work have been highlighted in a mystery shopping exercise.

  • NatCen to meet rioters for government research

    8-Sep-2011

    UK— Discussion groups are taking place with young people who took part in the riots that affected parts of London and other English cities.

  • NICE deal for FizzBack, worth $80m

    19-Sep-2011

    UK— NICE, an Israeli firm that develops customer feedback management and analytics tools, has acquired UK rival FizzBack for $80m in cash.

  • Nielsen gains MRC accreditation for online ad rating system

    7-Sep-2011

    US— Media measurement auditor the Media Rating Council (MRC) has accredited Nielsen’s new online ad campaign ratings system, which was unveiled last month.

  • Nielsen system glitch: impact overestimated

    23-Sep-2011

    US— News yesterday of a Nielsen system glitch and the potential fallout from incorrect TV viewing data was overplayed, the company has said – issuing a statement to clarify that currency measurements have not been affected.

  • NORC and AP team up for public affairs research centre

    1-Sep-2011

    US— The Associated Press and the University of Chicago’s National Opinion Research Centre (NORC) have joined together to launch a centre focusing on public affairs research.

  • OgilvyRED appoints BrandZ 100 creator as president

    28-Sep-2011

    US— Joanna Seddon has been appointed to the newly created role of president at OgilvyRED, the Ogilvy-owned global branding consultancy.

  • OneRiot added to Walmart's social media tech team

    14-Sep-2011

    US— The social media technology arm of retailer Walmart has acquired the Colorado firm OneRiot, which targets mobile advertising at people based on social media activity.

  • Overseas shopping a big draw for Market Force/Retail Eyes

    20-Sep-2011

    Retail Eyes CEO Tim Ogle sheds some light on what’s next for the firm and its new owner, Market Force Information, following yesterday’s acquisition announcement.

  • P&G's Lewis calls for shift away from traditional methods

    21-Sep-2011

    NETHERLANDS— Procter & Gamble’s global consumer and market knowledge leader has warned that the research industry is not moving fast enough away from traditional research methods.

  • Panel provider Respondi opens UK office

    2-Sep-2011

    UK— German online panel provider Respondi has opened its first UK office in London.

  • Paradigm Sample gets investment for mobile data expansion

    15-Sep-2011

    US— Paradigm Sample has received an undislcosed amount of private equity investment that it says will help it grow its mobile data collection and sample resale businesses.

  • People on the move

    16-Sep-2011

    The latest appointments and promotions in the global market research and consumer insight industry. This week: Chadwick Martin Bailey, The Research Partnership, Rentrak, In4mation Insights, SSI, FiftyFive5, All Global, Pulse Group, RDA Group, Nunwood, Insitas, Naked Eye, Tpoll, Medefield, Forrester, Stratmark and Panelbase.

  • People on the move

    7-Sep-2011

    The latest appointments and promotions in the global market research and consumer insight industry. This week: Shoppercentric, Chadwick Martin Bailey, Defender Direct, Join the Dots, Harte-Hanks, MarketVision and Takasogo Flavours

  • Perfected by the people

    September 2011

    From yoghurt pots to iPhone apps, we take a look at how consumer input has helped clients generate, hone and test new ideas.

  • Philip Morris seeks raw results from teen smoking study

    5-Sep-2011

    UK— Tobacco giant Philip Morris International is using freedom of information laws to try to get hold of primary data and researchers’ notes from academic studies on smoking among teenagers.

  • Physician research rivals ImpactRx and TargetRx merge

    14-Sep-2011

    US— ImpactRx has bought TargetRx, a rival in the field of physician survey research. The two firms will merge under the ImpactRx banner.

  • Post Office's Liz Lamb takes up Asda role

    20-Sep-2011

    UK— Supermarket chain Asda has appointed former Post Office and Debenhams researcher Liz Lamb as head of insight planning.

  • Post Office's Pam Clark named Chime research director

    16-Sep-2011

    UK— The Post Office’s former head of customer strategy Pam Clark has joined Chime’s Insight and Engagement Group as a research director.

  • Pulse focuses on Asia as West falls flat

    3-Oct-2011

    MALAYSIA— Digital research agency Pulse Group has posted a ‘marginal’ net loss and a fall in revenue and operating profit for the year ending 31 May.

  • Raspberry adds TNS's Ryan to team

    1-Sep-2011

    AUSTRALIA— Lee Ryan has joined Raspberry Innovation Research & Strategy in Melbourne following an 11-year run with TNS.

  • Razor names Arnold and Atton as directors

    1-Sep-2011

    UK— Razor Research has hired Quadrangle’s former head of qual Matt Arnold (pictured) as a director while promoting Elle Atton to the same role.

  • Red C moves panel from Newvista to PDS

    12-Sep-2011

    IRELAND— Red C Research and Marketing is switching suppliers for its online research panel, moving away from Creston-owned Newvista to Populus Data Solutions (PDS).

  • Revenue fall and $7m loss make for 'disappointing' year at Harris

    29-Sep-2011

    US— Troubled online researcher Harris Interactive has reported a $7m operating loss and a 2% fall in revenue in the year ended 30 June 2011.

  • Revenue up 50% at The Sound Research

    8-Sep-2011

    CANADA— The Sound Research has reported record revenue for its 2010-2011 financial year with revenue up 50% to $6.4m.

  • Scarborough SVP Kathy Pilhuj dead at 61

    22-Sep-2011

    US— Kathy Pilhuj, Scarborough Research’s senior vice president of data collection has died aged 61. She had been hospitalised since the end of July, the firm said.

  • Six agencies form shopper insights network

    21-Sep-2011

    US— A group of six marketing strategy and research agencies have clubbed together to cross-sell shopper insight services.

  • Skopos brings mystery shopping service to UK

    28-Sep-2011

    UK— Skopos has launched its NEKXT mystery shopping and point of sale optimisation service in the UK.

  • Smart meters could be used to spy on TV viewing, say researchers

    22-Sep-2011

    GERMANY— Smart electricity meters could be used to monitor what appliances are being used in individual homes, and even what programmes are being watched on TV, researchers have warned.

  • Social media monitor Spredfast gets $12m investment

    27-Sep-2011

    US— Social media monitoring firm Spredfast has secured $12m in a Series B funding round led by InterWest Partners.

  • SPA Future Thinking makes Essential purchase

    21-Sep-2011

    UK— SPA Future Thinking has acquired full-service agency Essential Research, a firm specialising in media, communications, technology and entertainment.

  • SPA Future Thinking spins out analytics company

    14-Sep-2011

    UK— SPA Future Thinking has launched a new company, The Analytics Hub, to offer data and statistical services to market research and branding agencies that do not have their own analytics capabilities.

  • Spectrum wins Cranfield social media analysis contract

    15-Sep-2011

    UK— Online and social media analysis firm Spectrum Consulting has won a contract with Cranfield School of Management to evaluate perceptions of its MBA courses.

  • Spedding becomes domain CEO at P\S\L Group

    19-Sep-2011

    US— Synovate’s CEO of geographies Michael Spedding has left to join pharma and healthcare information firm P\S\L Group as domain CEO.

  • SSI hires UK client development manager

    29-Sep-2011

    UK— Sample supplier SSI has appointed Monika Szyszko as client development manager for the UK.

  • St Ives Group acquires insight agency Pragma

    23-Sep-2011

    UK— Marketing services and print group St Ives has acquired retail and consumer insight firm Pragma in a deal worth £3.3m initially, followed by a further £2.7m if Pragma hits earnings targets.

  • Standard Life delays research after IFAs complain

    5-Sep-2011

    UK— Standard Life has been forced to delay research with customers who use independent financial advisers (IFAs), after advisers complained that they had not been given time to let their clients opt out.

  • Starting to pay off

    26-Sep-2011

    Crawford Hollingworth reviews some of the recent work of the UK government’s Behavioural Insights Team – which includes figuring out ways to get people to pay more tax.

  • Strong US performance drives first-half growth at BrainJuicer

    13-Sep-2011

    UK— BrainJuicer has reported 26% revenue growth in the first half of the year, driven by a strong performance in the US.

  • Sun, sea and social norms

    6-Sep-2011

    Crawford Hollingworth looks at how travel companies use concepts from behavioural economics to nudge us towards splashing out on a holiday.

  • TAM to consider ratings switch – if TV industry agrees

    12-Sep-2011

    INDIA— TAM Media Research has said it will consider changing the way it reports TV viewing figures from a weekly to a monthly basis following a request from the News Broadcasters Association – but only if the rest of the industry agrees to the switch.

  • The illusion and reality of research

    19-Sep-2011

    Richard Wiseman told Esomar Congress today that asking people to predict their behaviour tends to be a waste of time. We caught up with him after the talk to find out more.

  • The Punch and Judy social media show

    27-Sep-2011

    Through the medium of puppetry, Graeme Lawrence and Pete Comley of Join the Dots present a tale of social media, police brutality and sausages.

  • The riots: Lessons for the pollsters

    5-Sep-2011

    Opinion polls are an invaluable tool, says Westminster City Council’s Neil Wholey, but the surveys that followed the riots in England last month showed that pollsters could do better.

  • TNS director to lead Ipsos digital strategy in Asia

    1-Sep-2011

    SINGAPORE— Ipsos has appointed former TNS director Bernice Klaassen as regional director for digital in Asia Pacific.

  • TNS Gallup wins Danish TV contract extension

    19-Sep-2011

    DENMARK— The Danish TV audience measurement steering committee has extended its contract with TNS Gallup by three years, meaning the firm will carry on reporting audience figures until the end of 2015.

  • TNS invites clients to jump on the ChatterBus

    7-Sep-2011

    UK— TNS Omnibus has launched an online discussion tool, the ChatterBus, with respondents recruited through its CAPI omnibus survey.

  • Toluna connects PanelPortal platform with Facebook

    15-Sep-2011

    UK— Toluna has integrated its research community management platform with Facebook to allow brands to build and run fan panels from within the social networking site.

  • Tremor Video lands $37m funding for analytics buys

    13-Sep-2011

    US— Online video ad targeting firm Tremor Video has secured $37m funding in an investment round led by W Capital.

  • Trials and triangulations

    26-Sep-2011

    Jeffrey Henning reports from the Association of Survey Computing conference where the focus is on balancing the possibilities of technology, the expectations of clients and the requirements of respondents.

  • TV Genius uses GfK data to hone on-demand TV platform

    9-Sep-2011

    UK— TV Genius, which makes technology for video-on-demand services, has teamed up with GfK Media to help TV operators deliver targeted content and recommendations.

  • Twitter acquires social media analytics firm Julpan

    22-Sep-2011

    US— Twitter has acquired Julpan, a firm whose technology analyses social media activity for search purposes.

  • Twitter converts BackType into new analytics tool

    14-Sep-2011

    US— Twitter has launched a new analytics service to help publishers measure the amount of traffic the microblogging site pushes towards their websites.

  • Under siege

    22-Sep-2011

    Ben Toombs asks: If social surveys are so important, why are they being rounded on by people inside and outside government?

  • Ups and downs – Barry Ooi

    September 2011

    Research professionals tell us about the highs and lows of their careers. This month, Kadence Malaysia’s Barry Ooi on why he wants more insight experts to take the top jobs in client companies.

  • Video trio sign up with KN Dimestore

    28-Sep-2011

    US— Three new clients have signed up to use KN Dimestore’s online ad optimisation service, that uses real-time survey data to help users improve internet-based campaigns.

  • Virtual shopping deal for in-store marketing firm

    27-Sep-2011

    US— InContext Solutions has struck up a partnership with IMI Merchandising to road test in-store marketing programmes within InContext’s virtual shopping software.

  • Vision Critical appoints chief technology officer

    27-Sep-2011

    CANADA— Vision Critical has hired tech industry veteran Donna Braaten as its new chief technology officer, responsible for growing the firm’s software offerings.

  • Vision Critical in Australian panel partnership with Nine Rewards

    6-Sep-2011

    AUSTRALIA— Vision Critical has expanded its panel reach into Australia and New Zealand through a partnership with local firm Nine Rewards.

  • Vision Critical unveils customer experience management tool

    21-Sep-2011

    US— Vision Critical has launched a new customer experience management platform that collects and integrates data from customer surveys, CRM, transactional databases and social media to provide companies with a “real-time overview” of the service they are providing.

  • Vizu adds benchmarking data to online ad research tool

    9-Sep-2011

    US— Vizu has added benchmarking data to its Ad Catalyst tool so that online advertisers can see how their ad is performing on key brand metrics compared to other similar ads.

  • VO5 on predicting future hair trends

    28-Sep-2011

    “By the time it makes it to the mainstream, or even to celebrities, we’re too late,” says Trish Rajo Brea, head of consumer insights for Alberto Culver, owner of haircare brand VO5. “We need to really learn to get better at identifying [hair trends] before it makes it to that point.”

  • Voxco reshapes European leadership

    29-Sep-2011

    PARIS— Survey software firm Voxco has announced two senior management appointments in Europe.

  • Watchdog criticises Osborne's stance on stats access

    14-Sep-2011

    UK— The UK Statistics Authority has hit out at Chancellor George Osborne for resisting calls to reduce the advance access that ministers get to official figures.

  • Weber Shandwick appoints measurement and analytics EVP

    14-Sep-2011

    US— Public relations firm Weber Shandwick has appointed Allyson Hugley as executive vice president of its measurement and analytics practice, which is based in New York.

  • What it takes...

    September 2011

    There are many career paths to explore in research. Four experts dicuss the routes they took – and the skills you will need – to get where they are.

  • Why policy research is more important than ever

    22-Sep-2011

    Good research is not cheap, but neither are failed policies, warns Sue Duncan, former chief government social researcher, as social surveys face up to a time of austerity.

  • Working at the speed of silicon

    September 2011

    Good research requires man and machine to work in harmony. Tim Macer offers advice for getting the most out of technology.

  • WorldOne hires Richard Hall as COO

    27-Sep-2011

    US— Healthcare fieldwork provider WorldOne has hired Richard Hall as chief operating officer.

  • YouGov gears up for Libya polling

    9-Sep-2011

    LIBYA— YouGov Siraj CEO Sundip Chahal says the firm plans to start polling in Libya as soon as possible after the fall of Muammar Gaddafi’s regime.

  • YouGov promotes Britton to EMEA ops chief

    6-Sep-2011

    UK— YouGov has promoted UK CEO Tim Britton to the role of chief operating officer for Europe, the Middle East and Africa.

  • Zinio and Affinity to study digital mag ad response

    8-Sep-2011

    US— Digital magazine publisher Zinio is partnering with research firm Affinity on a series of projects to understand consumer use and reaction to magazine content delivered through its web and mobile device platform.

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