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Tuesday, 02 September 2014

Top stories

Brand loyalty affected by poor phone service

2-Sep-2014

Financial services brands are failing to achieve an adequate level of customer service on the telephone with more than two thirds (68%) of people claiming to have had poor phone experiences according to new research.

Viewers 'driven back to linear TV' by social media

1-Sep-2014

Compelling content and social conversations are driving a resurgence in linear TV, according to research from Carat.

Largest disabled consumer panel established in US

29-Aug-2014

Kantar has teamed up with non-profit research organisation disABILITY to create the largest panel of consumers with disabilities in the US.

Openness rather than bullying behind online anonymity

28-Aug-2014

Consumers tend to use anonymous online identities to be more open and honest, rather than engage in bullying, according to research from the US.

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Features

Anger management

27-Aug-2014

Activism is on the rise. Technology can turn consumers into campaigners at the click of a button. How should business leaders respond? Graeme Trayner reports.

Picture this

13-Aug-2014

Carlo Zapponi, data visualisation specialist at Microsoft, reveals the skills required to turn data into pictures in his interview with Bronwen Morgan.

Mobile expands DIY data market

11-Aug-2014

Following SurveyMonkey’s acquisition of Fluidware last week, we talk to CEO Dave Goldberg about survey technology, the rise of mobile, good and bad data and the role of DIY research for business.

Techie teens changing comms landscape

7-Aug-2014

The digital native generation is leaving adults standing when it comes to digital confidence according to Ofcom’s latest study writes Jane Bainbridge.

Opinion

Are we nearly there yet?

26-Aug-2014

Net Promoter Score can be a useful measure of consumer loyalty, but, says Deborah Eastman of Satmetrix, to be truly effective companies must know how to react, not just listen and measure.

Procurement: friend or foe?

21-Aug-2014

Procurement departments are having more and more of a role in research buying. Craig Scott looks at the consequences of this for everyone involved.

Fans: the flipside

18-Aug-2014

Modern fans can generate enormous value for brands, but companies must adopt a positive social strategy, not a defensive, reactive approach if they are to succeed in the age of social business, says Dr Laura Brooks.

How the other half lives

21-Jul-2014

Economic anthropologist Jovan Scott Lewis recently spent some time as an intern at Northstar Research Partners. He shares his thoughts on what academia could learn from the commercial sector.

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